to99's Privacy Policy

to99 ("we", "our", "platform") is a trusted online casino and sports betting service provider in Bangladesh. We place the highest importance on our users' privacy and are committed to being fully transparent about how we protect your personal information.

This privacy policy applies to the to99.cam website and all its associated services. By using our platform you consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This document has been prepared in accordance with applicable data protection laws and regulations of Bangladesh, and ensuring your right to personal privacy is our primary goal.

We collect various types of information during account registration and use of services at to99. This information helps us provide you with a safe, reliable, and personalized experience.

2.1 Directly Collected Information

Information you provide to us directly includes:

• Identity Information: Full name, date of birth, national identity card number or passport number.
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: bKash, Nagad, or Rocket account numbers, relevant bank account details (full account numbers are not stored).
• Security Information: Password (stored in encrypted form), security question answers.
• Communication Records: History of your conversations with our customer service team.

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically through technical means:

• Device Information: Device type, operating system, browser type and version.
• Network Information: IP address, internet service provider name.
• Usage Information: Page visits, session duration, click patterns, and gaming activity data.
• Cookies and Similar Technologies: Cookies are used to improve our site's performance (see Section 8 for details).

to99 uses your collected information only for specific, lawful, and transparent purposes. We process your information for the following reasons:

3.1 Service Operation

• Creating, verifying, and managing your account.
• Processing deposit and withdrawal transactions and maintaining transaction history.
• Recording gaming results and distributing bonuses and rewards.
• Providing customer service and support.

3.2 Security and Compliance

• Detecting and preventing fraudulent activity.
• Completing age verification (confirming 21+).
• Maintaining responsible gaming controls.
• Complying with applicable laws and regulations.

3.3 Service Improvement

• Creating a personalized experience based on your preferences.
• Improving platform performance and user experience.
• Identifying and resolving technical issues.
• Conducting research to develop new services and features.

3.4 Communication

• Sending important account notifications and transaction confirmations.
• Informing you about promotional offers and bonuses, subject to your consent.
• Sending security-related alerts.

to99 never sells your personal information to third parties. However, in certain circumstances we may share your information with the parties described below:

4.1 Service Partners

With trusted partners who assist with payment processing (such as bKash, Nagad, Rocket), technical infrastructure, and customer service. These partners may only use information for specified purposes and strict confidentiality agreements have been signed with them.

4.2 Legal Obligations

We may be required to disclose necessary information under applicable laws of Bangladesh, court orders, or lawful directions from regulatory authorities.

4.3 Fraud Prevention

Information may be shared with relevant authorities to prevent fraudulent activity and to protect our platform and other users.

4.4 Business Changes

In the event of a merger, acquisition, or asset transfer, your information may be transferred. We will notify you in advance if such an event occurs.

to99 has adopted industry-standard technical and administrative measures to ensure the security of your personal information.

• SSL Encryption: All data transfers between our site and servers are secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — it is converted and stored using an advanced cryptographic hashing method.
• Two-Factor Authentication: We offer two-factor authentication to add an extra layer of security to your account.
• Access Controls: Only authorized personnel have access to your information and their access is logged and recorded.
• Regular Audits: Our security systems are regularly reviewed by third-party experts.
• Data Backup: Your information is regularly preserved through encrypted backups.

Please keep in mind, however, that no method of transmitting information over the internet or digital storage is 100% secure. While we maintain our best efforts, guaranteeing complete security is not possible.

to99 retains your personal information only for as long as it is necessary or legally required.

• Active Account: Complete information is retained for as long as the account remains active.
• Closed Account: Even after an account is closed, certain information may be retained for a specified period for legal and regulatory purposes.
• Financial Transaction Records: Retained for the period required under applicable financial laws.
• Technical Logs: Retained for a limited period for system needs and security purposes.

Once the designated period has passed, we securely delete your information or anonymize it so that it can no longer be linked to you.

As a user of to99, you have the following rights over your own personal information:

7.1 Right of Access

You may request from us at any time to find out what information we hold about you and how it is being used.

7.2 Right to Rectification

If any information stored in your profile is incorrect or incomplete, you may correct it through your account settings or by contacting our support team.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, we may need to retain some information due to legal obligations.

7.4 Right to Restrict Processing

In some cases you may request that we limit the processing of your information, such as while a dispute about the accuracy of the data is ongoing.

7.5 Right to Opt Out of Promotional Communications

You may request at any time to stop receiving promotional emails or notifications. However, we will continue to send important account-related notifications.

To exercise the above rights, contact us at: [email protected]

Cookies are small text files that your browser stores on your device. to99 uses cookies for the following purposes:

8.1 Essential Cookies

These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, manage security features, and remember your preferences. These cookies cannot be disabled because the site will not function properly without them.

8.2 Functionality Cookies

These cookies are used to provide your language preferences, layout settings, and a personalized experience.

8.3 Analytical Cookies

User behavior is analyzed to understand site traffic patterns and improve service quality. Information collected through these cookies is processed in aggregate form and is not used to identify any individual.

You can control or delete cookies from your browser settings. However, disabling some cookies may cause certain features of the site to not work properly.

to99 is strictly prohibited for anyone under the age of 21. We do not intentionally collect any personal information from minors.

We take age verification steps during account registration. If we become aware that information belonging to a minor has been stored in our system, we will immediately close that account and delete the associated information.

If you believe that a minor has registered on our platform, please contact us directly.

to99 may review and update this privacy policy from time to time. Changes may be made for the following reasons:

• Changes in applicable laws or regulatory requirements.
• Addition of new services or technologies.
• Improvements to security measures.
• Based on user feedback and suggestions.

For significant changes, we will send a notification to your registered email and inform you clearly on the site. Continued use of the platform after changes are made will indicate that you have agreed to the new policy. We therefore encourage you to visit this page regularly.

If you have any questions, feedback, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support available in Bengali.
• Website: to99.cam

We will process any complaint or request you have as quickly as possible and take appropriate action. Protecting your privacy is our priority and we will always be here for you.

Thank you sincerely for your trust and confidence in to99. We promise that your personal information will always be handled with the utmost care and respect.