Frequently Asked Questions
to99 FAQ — Answers to All Your Questions
From opening an account to deposits, withdrawals, bonuses, and security — find everything you want to know about to99 right here.
to99 is a trusted online casino and sports betting platform in Bangladesh. Questions arise for new players and experienced users alike. In the Q&A section below, we have brought together detailed information on account registration, transactions via bKash and Nagad, game rules, bonus terms, and responsible gaming. If your question is not here, our 24/7 live chat support is always ready.
Account
Account and Registration
Common questions about opening and managing an account at to99.
To register at to99, you need an active mobile number, a unique username, and a strong password. Once registration is complete, you can start using the platform right away. Make sure to provide accurate information to avoid any issues with account verification in the future.
No, each user may only hold one account. If multiple accounts are found, they may be closed and any bonuses may be cancelled. to99 monitors all accounts to ensure fair play.
Click the "Forgot Password?" option on the login page and enter your registered mobile number or email. A verification code will be sent to you, and you can use it to set a new password. If you have trouble, contact the 24/7 live chat support.
to99 is for users aged 21 and above only. When registering an account, you confirm that you are at least 21 years old. Accounts belonging to underage users are closed immediately and any deposits are returned.
Changing core account information requires identity verification for security reasons. Contact us via live chat and the support team will walk you through the correct process. to99 always treats the security of your account as its top priority.
Transactions
Deposits and Withdrawals
Questions and answers about transactions involving bKash, Nagad, Rocket, and bank transfers.
Deposits via bKash are generally instant — your to99 account balance is updated within a few minutes. Follow the deposit steps: select bKash on the to99 payment page, send to the designated number, and submit your transaction ID. The minimum deposit is ৳200.
Yes, Nagad is one of the supported payment methods at to99. Nagad transactions are processed quickly, just like bKash. The minimum deposit is ৳200 and there are no extra charges. Select the Nagad option on the payment page and follow the instructions.
Withdrawals from to99 are usually completed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳500. The same timeframe applies to Rocket and bank transfers as well. Make sure your account verification is complete before submitting a withdrawal request.
to99 itself does not charge any deposit or withdrawal fees. However, bKash, Nagad, or Rocket may apply a small service charge on their end — this is entirely based on the mobile banking provider's own policy and is not within to99's control. Your own bank's terms also apply for bank transfers.
Yes, Rocket (Dutch-Bangla Bank Mobile Banking) is an accepted payment method at to99. Rocket can be used for both deposits and withdrawals. The minimum deposit is ৳200 and the minimum withdrawal is ৳500. Simply select Rocket from the payment page to make a transaction.
to99 accepts transfers from major banks in Bangladesh. You can easily transact from many banks including Dutch-Bangla, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Contact live chat for specific account details.
Games
Games and How to Play
Questions and answers about cricket betting, slots, live casino, and mobile gaming.
Various markets for BPL (Bangladesh Premier League) matches are available in the cricket betting section at to99. You can place bets on match winner, toss result, innings total runs, and many other options. Before the match starts, select your event, set your bet amount, and confirm.
Yes, to99 offers in-play or live betting, where you can place bets at real-time odds while a match is in progress. Enjoy live betting on international and domestic cricket events including T20 World Cup and IPL. Odds update continuously, so decisions need to be made quickly.
RTP is the theoretical percentage that a slot or casino game returns to players over the long term. A higher RTP means more return in theory, but each round is independent and depends on luck. All games at to99 are powered by a certified RNG (Random Number Generator).
Yes, to99 is fully mobile-friendly. Open to99.cam in the browser on any Android or iOS smartphone and enjoy slots, cricket betting, and live casino. There is no need to download a separate app; the website works smoothly on all screen sizes.
Aviator is a crash game by Spribe. A plane takes off and the multiplier keeps rising. You win by clicking "Cash Out" before the plane crashes. The longer you wait to cash out, the higher the multiplier — but the risk is also greater. You can find it easily in the slots section at to99.
Bonuses
Bonuses and Promotions
Questions and answers about the welcome bonus, cashback, wagering terms, and the VIP program.
You will receive a 200% bonus on your first deposit at to99, up to a maximum of ৳8,000. This means depositing ৳4,000 gives you a total balance of ৳12,000. After opening your account, simply make a minimum deposit of ৳200 via any supported payment method (bKash, Nagad, Rocket, or bank) and the bonus is applied automatically.
A wagering requirement means you must place a set amount in bets before you can withdraw bonus funds. The wagering requirement on the to99 welcome bonus is 15x. This means if you receive a ৳8,000 bonus, you must complete a total of ৳120,000 in bets before it becomes withdrawable.
The to99 VIP program has four tiers: Bronze — weekly cashback up to 0.2%, Silver — up to 0.4%, Gold — up to 0.6%, and Platinum — up to 0.8%. The more active you are, the higher the tier you reach and the more benefits you receive.
VIP cashback is added to your to99 account automatically every week. The cashback amount depends on your VIP tier and your gaming activity for that week. There is generally no additional wagering requirement after receiving cashback — it is available to use right away.
A bonus may be cancelled if you manage multiple accounts, register with incorrect information, violate bonus terms, or attempt to withdraw before meeting the wagering requirement. to99 publishes all bonus policies transparently. If you are unsure about any terms, ask via live chat.
Security
Security and Responsible Gaming
Questions and answers about SSL protection, self-exclusion, the 21+ policy, and support channels.
Yes, to99 uses the highest standard of SSL encryption to keep your personal and financial information secure. Our servers and data transmissions are encrypted, and information is not sold to third parties. Further details can be found in the privacy policy.
Yes, to99 supports responsible gaming. You can activate a self-exclusion or cooling-off period for a set amount of time if you wish. Contact live chat support or visit our responsible gaming page. Your wellbeing is the most important thing to us.
All slots and casino games at to99 are powered by certified RNG (Random Number Generator) technology, which makes every outcome completely random and not predetermined — ensuring fair play. Games from world-class providers including Pragmatic Play, PG Soft, JILI, and Spribe are available.
The to99 support team is available via live chat in Bengali 24 hours a day, 7 days a week. Reach out at any time for any issue, question, or concern — whether it is the middle of the night or early morning, support is always active. You can also contact us by email: [email protected].
Yes, to99 is committed to responsible gaming. Options are available to set deposit limits, temporarily suspend your account, or close it permanently. Remember, gambling is for entertainment — not a solution to financial problems. For users aged 21 and above only.
Still have questions?
Get in touch with support — our Bengali-speaking team is with you 24/7.