to99's commitment to responsible gaming
We believe entertainment should always be enjoyed safely and mindfully. to99 provides multiple protection tools to help you stay in control of your gaming.
Why is responsible gaming important?
Online gaming can be an enjoyable form of entertainment, but when it goes out of control it can have serious effects on your personal, family, and financial life. to99 always places the wellbeing and safety of its players as the highest priority. We want you to play — but mindfully, within limits, and for fun.
Responsible gambling means playing within your means, not chasing losses by raising your bets on impulse, and not viewing gaming as a source of income. It is entertainment — not a livelihood.
- Gaming is always for entertainment — not for income
- Only bet money that will not affect your life if lost
- Decide in advance how long you will play each day
- Review your gaming history regularly
- Stop playing when you feel angry or frustrated after a loss
- Do not prioritise gaming over your family, friends, or health
- If you feel you have a problem, contact our support immediately
to99's protection tools
We provide the following tools to help keep your gaming experience safe.
Deposit Limit
You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately. To increase the limit you must wait 7 days, so that you do not make extra deposits in a moment of impulse. The minimum deposit amount at to99 is ৳200.
Self-Exclusion
If you feel you need a break from gaming, activate self-exclusion. You can close your account for 30 days, 3 months, 6 months, or permanently. While active, you will not be able to access your account or make deposits.
Time-Out
Use the time-out option if you want a short break from gaming. Your account can be temporarily locked for anywhere from 24 hours up to 7 days. The account cannot be reopened until the break period has ended.
Betting Limit
Set a maximum amount for a single bet so that you do not spend too much in one session. Once this limit is set, it will not be possible to place more than the specified amount on any single bet, keeping your gaming under control.
Reality Check
You will receive a notification at set intervals (for example every 30 or 60 minutes) reminding you how long you have been playing and how much you have spent. This helps you make mindful decisions.
Account Activity History
View your complete gaming and transaction history at any time. Review the details of deposits, withdrawals, and bets. We store all information to ensure transparency.
Signs of problematic gambling
People often do not realise that their gaming habits are becoming problematic. If you or someone close to you shows the signs below, take notice and seek help.
- Feeling restless or unwell when not gambling
- Repeatedly playing to recover lost money (chasing losses)
- Neglecting family, work, or studies because of gaming
- Taking on debt or borrowing money from others to play
- Hiding how much you are playing from family or friends
- Repeatedly failing in attempts to stop gaming
- Playing to escape stress, anxiety, or depression
Ask yourself these questions
Ask yourself the following questions regularly. Honest answers will help you make the right decisions.
- Am I playing beyond my set budget?
- Am I missing sleep or meals because of gaming?
- Do I feel angry or frustrated when I lose?
- Am I spending my family's money on gaming?
- Are the people around me worried about my gaming?
- Am I playing in hopes of earning money rather than for entertainment?
How to activate protection tools
Activate protection measures on your account in just a few steps.
Log in to your account
Go to the main to99 site and sign in to your personal account.
Open Account Settings
Go to the "Account Settings" or "Responsible Gaming" section from the menu.
Choose your preferred limit
Select what you need — deposit limit, time-out, or self-exclusion.
Confirm
Confirm the change. The limit will take effect immediately and the support team will be notified.
If you cannot find the settings, contact our 24/7 live chat directly — we will help you right away.
21+ age requirement and minor protection
to99 is only for individuals aged 21 or above. We verify age at registration and may request identity documents when necessary. No minor may open an account or play games on our site.
If there are minors in your household, please install parental control software on your device and keep your password secure. We place the highest importance on family safety.
Our steps to protect minors
- Age and identity verification is mandatory at registration
- Suspicious accounts are suspended immediately
- Account sharing or transfer is prohibited
- A secure password is required at every login
- If a minor's identity is detected, the account is permanently closed
Our support team is always here
Our specialist team is ready to help you with any concerns related to gaming.
24/7 Live Chat
Any time, day or night — our Bangla-speaking support team is with you on live chat. Get immediate help with setting limits, self-exclusion, or any concern you may have.
Email Support
To discuss anything in detail, write to us at [email protected]. Our team will reply as quickly as possible.
FAQ Section
Visit our FAQ page for answers to frequently asked questions about responsible gaming, account protection, and setting limits.
Enjoy safely, play responsibly
Have an enjoyable experience at to99 — within limits, and mindfully. Explore our games and services now.